Refund policy

Exchange & Return Policy

At ASIFA ZAHRA, we maintain the highest quality standards. Please read our policy carefully before placing your order:

1. No Return / No Refund Policy

We do not offer any returns or refunds under normal circumstances. Once an order is placed, it is final.

2. Exchange Policy

Exchanges are only possible in the following cases:

  • Damaged Product: If the product you received is damaged or defective.

  • Incorrect Order: If the item delivered is different from what you ordered.

  • Size Exchange: Size can be exchanged only for the same article. A delivery charge of Rs. 400/- will be applicable for size exchanges.

3. How to Claim an Exchange?

If you receive a defective or incorrect item, please follow these steps:

  • Notify us within 3 days of delivery. No claims will be entertained after this period.

  • To claim an exchange, please send photographic evidence of the defect via WhatsApp at: 03233081978

  • Timings: Monday to Friday (02:00 PM to 07:00 PM).

  • Once approved by Team Asifa Zahra, the product must be sent back to us within 3 to 4 days.

  • The return address will be shared once your claim is approved.

  • Note: Return delivery charges for approved claims will be paid by the customer.

4. Order Cancellation & Refusal

  • You may cancel your order anytime before it is processed.

  • Asifa Zahra reserves the right to cancel orders due to stock unavailability or pricing errors.

  • Important: If a customer rejects a Cash on Delivery (COD) parcel at the doorstep without a valid reason, they will be permanently blacklisted from ordering again.

5. Sale Items

  • Items purchased on Sale are not eligible for any exchange or refund.

6. Disclaimer

We reserve the right to deny any claim if:

  • The product is damaged by the customer.

  • Price tags, labels, or original packaging are missing.

  • The product has been worn or washed.

  • We reserve the right to refuse service to anyone who does not comply with our rules or misbehaves with our team.